• Issue 01

COVID-19

CANCELATIONS (Updated 29 December 2020)

Please read the NSW Government latest Northern Beaches Restrictions

During this time of COVID 19, Pacific Coast Holidays standard cancellation policy remains applicable to all bookings and will not be exempt due to COVID 19 related circumstances.

Bookings during a pandemic are no longer unforeseen or unexpected.

As per our Terms and Conditions, our cancellations policy is:

Any booking cancelled within 60 days of arrival will NOT receive a refund.


For guests effected by the NORTHERN BEACHES restrictions ONLY

For arrivals up until 22 Jan 2021 – Due to the continued changes to the restrictions on the Northern Beaches, cancellations and full refunds (less any charges incurred by Pacific Coast Holidays) will only be considered up to 48 hours before your arrival date, otherwise our standard cancellation policy applies.

N.B. COVID 19 related circumstances include but are not limited to: health advisories, quarantines and restrictions; travel advisories and restrictions; transport disruptions and cancellations; changes to applicable law; government mandates (eg: evacuation orders, border closures).


Issued: 26th December 2020

As per the update issued by NSW Governments announcement

Statement from Gladys Berejiklian and Brad Hazzard.

We thank the community, particularly on Sydney’s Northern Beaches, for their efforts to stop the spread of COVID-19 this Christmas period.

Modest adjustments to restrictions allowed the community to enjoy Christmas in challenging circumstances, but it is important to remember that COVID-19 may still be circulating in the community.

Taking into account updated health advice on the risk to the community from Chief Health Officer Dr Kerry Chant, the following conditions will be in place from midnight tonight until 11:59pm December 30.

For the Northern Beaches peninsula zone (North of Narrabeen Bridge, and east of the Baha’i Temple):

  • Given the ongoing risk, this area will return to ‘stay-at-home’ restrictions, with no indoor gatherings allowed.
  • Up to five people, including children, will be able to gather outdoors for exercise or recreational activity.
  • People may not enter or leave this zone.

For the remainder (southern zone) of the Northern Beaches:

  • Given the ongoing risk, this area will return to ‘stay-at-home’ restrictions, with no indoor gatherings allowed.
  • Up to 10 people, including children, will be able to gather outdoors for exercise or recreational activity.
  • People may not enter or leave this zone.

Residents of the Northern Beaches are able to leave for four permitted reasons:

  • Shopping for food or other goods and services
  • Travel for work or education purposes if unable to work from home
  • Exercise
  • Medical or caring reasons.

A Northern Beaches resident now located elsewhere in NSW is exempt from these restrictions provided it has been at least 14 days since they have been in this local government area. If it is less than 14 days, they need to follow the relevant restrictions for their area of residence, regardless of their current location, until the 14 days has elapsed. For these people, outdoor gatherings continue to be restricted to two people.

For the Greater Sydney region, Central Coast, Wollongong and Nepean Blue Mountains:

  • Restrictions will remain unchanged in these regions.
  • Gatherings in the home are restricted to 10 people in total (including children).
  • People who work in the CBD are urged to work from home where practical.

Restrictions for Regional NSW remain unchanged.

Decisions on New Year’s Eve will be made in coming days.

We are urging the community to continue to play their role in controlling the spread of COVID-19 by getting tested and self-isolating if even the mildest of symptoms develop, practising physical distancing and good hand hygiene, and by wearing a mask, particularly indoors.

For more information please visit: NSW Government COVID-19.

Northern Beaches (Updated 18 Dec 2020)

As per the NSW Governments announcement today…

Public Health Alert: Northern Beaches Local Government Area

To assist contact tracing and to contain any potential spread of COVID-19, NSW Health asks that from Friday 18 December to Sunday 20 December 2020, people living in the Northern Beaches Local Government Area take the following steps. 

  • Work from home and remain at home as much as possible.
  • Do not visit friends or relatives in aged care facilities or hospitals unless essential.
  • Avoid unnecessary gatherings.
  • Keep to your household group.
  • Avoid visiting high-risk venues including clubs, restaurants, places of worship and gyms.
  • Avoid unnecessary travel outside the Northern Beaches area.

People from outside the area should avoid unnecessary travel to the Northern Beaches during this time

We recommend that if you (or anyone in your group);
  • reside in or have visited the above Local Government Area and are already inhouse that you contact us immediately. We highly recommend all members of your group take a COVID-19 test ASAP and self isolate until your results are returned.
  • are arriving within the next week, to please contact us ASAP on 6555 2000 to discuss your options.

We wish to ensure the continued safety of all our guests and local residents.

Kind Regards

The Team at Pacific Coast

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