• Issue 01

COVID-19

Issued: 20th May 2020

Travel Restrictions Eased from 01 June 2020

With travel restrictions eased from 01 June 2020, we look forward to welcoming guests once again to our very special region.

Although eased, the need remains to ensure the continued safety of guests, team members, contractors and the wider community from COVID.

Prospective guests must confirm that in the 14 days prior to their bookings arrival they have,

Not returned from overseas
Not been in close contact with someone who has COVID
Not been in a COVID hot spot
Not had a fever, cough, sore throat, shortness of breath other cold/flu-like symptoms
Been previously diagnosed with COVID

If you are ill DO NOT travel. If having made a booking, your situation changes within the 14 days prior to your arrival and you are unable to meet the COVID criteria above we will issue a booking credit.

Our cleaners have been advised of and are working to the cleaning guidelines and practices issued by Work Safe NSW. 

Key collection will continue to be non face to face with keys collected from the key safes at our office or where available at the property, please ensure you complete the Online Guest Registration prior to your arrival. 

Welcome back !

Kind regards

The holidays team at Pacific Coast

 

Issued: 18th March 2020

A MESSAGE FROM THE TEAM AT PACIFIC COAST HOLIDAYS

We strive to ensure every one of our valued guests and travellers visiting our beautiful region have a safe and enjoyable stay. This enduring value guides us as we face the difficult challenge of responding to the coronavirus (COVID-19), which the World Health Organization declared a pandemic on Wednesday 11th March 2020.

To all the people who have been affected by this unprecedented event, our hearts and thoughts are with you. We aso acknowledge and appreciate the healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus. Please know that we are vigilantly monitoring the COVID-19 situation around the clock and have precautions in place to ensure a healthy stay at any of our properties.

In this climate, we know travel may not be your first thought, but we want you to know the safety of our guests and associates is our top priority. We want to thank you in advance for putting your trust in Forster Holiday Rentals as you plan for future travels. Below is an update on what we are doing, keeping your safety top of mind.

WHEN YOU BOOK

You should have confidence when you book a stay at any of our properties that we are doing everything we can to have accommodations ready for you. We are closely monitoring the advice provided by the World Health Organisation (WHO), the Centers for Disease Control and Prevention (CDC), along with local health agencies for the latest developments related to COVID-19 and following the guidance of government and public health officials. We are reinforcing these agencies’ recommendations on the appropriate health and safety measures.

BEFORE YOUR STAY

Given the impact of COVID-19 on how we work, socialize and travel, we have been adapting our cancellation policy due to the evolving nature of this epidemic. In good faith, we have updated our policies to provide greater flexibility during these challenging times. Generally speaking, we will allow modifications free of charge for guests with existing reservations, if done so before 30th April 2020.  Pacific Coast Holidays will refer all cancellations within 60 days of arrival to the property owner.  All refunds will now be subject to the property owners discretion.

We highly recommend you visit www.health.gov.au, or call the National Coronavirus Health Information Line on 1800 020 080.

DURING YOUR STAY

We recognise that the COVID-19 virus requires all of us to be more mindful as we go through our regular activities. These are unsettling times and whether you are travelling now or in the future, we want you to know that your safety and well being are our first priority and we are working to ensure that we meet the latest guidance with regards to hygiene and cleaning.

Whenever you are travelling, we will be here with open doors and open hearts to help you have a wonderful holiday.

Warmest Regards
The Pacific Coast Team

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