• Issue 01

Frequently Asked Questions

COVID19
We highly recommend you visit www.health.gov.au, or call the National Coronavirus Health Information Line on 1800 020 080 for the most up to date information.
Please be aware that due to COVID there may be closures and/or restrictions in place for restaurants, public areas and communal facilities especially in strata complexes. These are beyond our control and we appreciate your understanding.

If you develop symptoms you should come forward for testing. The nearest COVID testing location is
Manning Hospital
26 York Street, Taree, NSW 2430
Open: 8am to 4:30pm, 7 days
Booking required prior to screening, call (02) 6592 9850

COVID19 Holidays Office
Following advice provided by the Department of Health regarding COVID19, we have implemented measure into our office to combat the spread of this pandemic, this includes social distancing. We are where ever possible a “contact less office”, please email holidays@pacificcoastproperty.com.au or call 02 6555 2000 if you require assistance during your stay.

Key Collection
Keys will be available for collection from the safes located outside our office at 65 Wharf Street, Forster. Safe number and access code will be provided on your day of arrival. Should an early check in be available our team will let you know on the day . Please make sure you have completed your Online Guest Check-in.

Check in is from 14:00 pm and 16:00 pm during December, January and Peak times on the day of your arrival. We strive to have all properties ready for this time, however, due to circumstances mostly out of our control this can not always be guaranteed – we thank you for your patience and understanding in advance. Should an early check in be available our team will notify you on the day of your arrival.

Bonds, a bond applies to all of our properties. Bonds are processed prior to your arrival and processed as an Authorization hold (also card authorizationpreauthorization, or preauth) This renders the bond amount as unavailable, however the funds never leave your account. Provided no claim against your bond is required the authorization holds fall off the account, thus rendering the balance available again. The time for this to occur varies, depending on the bank’s policy and depending on the issuing bank. This will not show up as a deposit on your statement but will instead be directly added to your available balance automatically due to it only being a “temporary charge”.

Check out is strictly 10:00 am unless otherwise stated on the property We know how hard it is to leave! But we usually have guests starting their holiday the same day you are finishing your stay. Our housekeepers need every minute possible to do their job especially with the extra measures in place for COVID. To enquire if a late check out is possible please call or email our team during office hours. (Definitely NO late check outs during any Holiday Periods).

Pets
Pets are STRICTLY NOT allowed at our properties under any circumstance. If you do bring an unauthorised pet into the property you will be evicted and forfeit the right to any refund. If you do need to bring your furry friend, we do have a range of pet-friendly properties available. For these properties, we ask that your pet remains outside and that you leave no trace behind. Excess cleaning or damages will be charged against your security bond. Where can I walk my dog? Please check the Great Lakes Council Website for the most current information.
Dogs-In-Public-Spaces

Guest Starter Pack
A small complimentary supply of kitchen and bathroom items is provided for the first night of your stay. This includes dishwasher tablet, dish washing liquid sachet, cloth, scourer, small soap and one toilet paper. You need to supply additional kitchen and bathroom supplies for the duration of your stay. Properties are fully equipped with the exception of linen (unless specified) and personal requisites.

Linen Hire
You may already have linen included with your property, as stated on our website and in your booking details. If not you can bring your own or hire linen for your stay, we use a local linen hire service. Line  hire includes sheets, pillow cases, bath and hand towels, bath mat and tea towels. Please call or email our team to add linen hire to your booking. If you hire linen we ask that you strip the beds and leave in the bags provided by the front door on your departure please. Porta Cots and High chairs can be hired for your stay from Forster Hire

Re-booking
We use a live booking system with guests able to book up to 365 in advance, once your dates have passed they are open to being re-booked by other guests.Your re-booking must be made online or with our team during your stay. You have first option to re-book this property for the same dates next year. Once the dates have passed the property is available for any guest to book and this option will no longer be available. Your re-booking will be accepted if your previous occupancy has been satisfactory (according to our Terms & Conditions).

Lost Property
Lost property is kept for a maximum of three months. Please ensure you take all items home with you.

In the event of an Emergency
You can call our office number 02 6555 2000 even when our office is closed and a team member will be able to assist you.

Some Useful Links

Water Restrictions

Forster Tuncurry Weather

Fires Near Me

Surf Cam Forster Tuncurry

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