Frequently Asked Questions
We highly recommend you visit www.health.gov.au, or call the National Coronavirus Health Information Line on 1800 020 080 for the most up to date information.
COVID19 Key Collection
Following advice provided by the Department of Health regarding COVID19, we have implemented measure into our office to combat the spread of this pandemic, this includes social distancing. Due to this, your keys will no longer be available for collection from our office, instead collection will be from the after hours key collection safes located at our office. Please call our team if you are unable to complete your Online Guest Check-in.
Check in is from 14:00 pm on the day of your arrival. We strive to have all properties ready for this time, however, due to circumstances mostly out of our control this can not always be guaranteed – we thank you for your patience and understanding in advance. The morning of your arrival is the best time to ring to see if an early check in possible to arrange.
NO – Pets are STRICTLY NOT allowed at our properties under any circumstance. If you do bring an unauthorised pet into the property you will be evicted and forfeit the right to any refund. If you do need to bring your furry friend, we do have a limited range of pet-friendly properties available by application. For these properties, we ask that your pet remains outside and that you leave no trace behind. Excess cleaning or damages will be charged against your security bond.
Where can I walk my dog? Please check the Great Lakes Council Website for the most current information.
If you are arriving outside of office hours, please let us know so that we can arrange an alternative key collection for you. We have three safes located at our office (65 Wharf Street. Forster) for after hours key collection.
Guest Starter Pack
A small complimentary supply of kitchen and bathroom items is provided for the first night of your stay. This includes dishwasher tablet, dish washing liquid sachet, cloth, scourer, small soap and one toilet paper. You need to supply additional kitchen and bathroom supplies for the duration of your stay. Properties are fully equipped with the exception of linen (unless specified) and personal requisites.
You may already have linen included with your property, as stated on our website.
We use a local holiday hire service to make your holiday with us easier – the last thing you want is washing!
So why not indulge and let Pacific Coast Property Network organise your linen for the duration of your stay.
If you hire linen we ask that you strip the beds and leave in the bags provided by the front door on your departure please.
Your re-booking must be made with our office during your stay. You have first option to re-book this property for the same dates next year, but once you vacate the premises this option will no longer be available. Your re-booking will be accepted if your previous occupancy has been satisfactory (according to our Terms & Conditions). We use a live booking system and once your dates have passed they are open to being re-booked by other guests.
Lost property is kept for a maximum of three months and then donated to charity. Please ensure you take all items home with you.
In the event of an Emergency
You can call our office number 02 6555 2000 even when our office is closed and a team member will be able to assist you.
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